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Cody Higgins

IT systems administrator and integrations specialist focused on Microsoft 365, Entra ID, managed file transfer, endpoint management, and secure infrastructure.

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[email protected]·[email protected]· Southwest Florida ·LinkedIn

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Now

  • Enterprise managed file transfer and vendor SFTP integrations
  • Microsoft Entra ID, SSO, Graph, and DocuSign administration
  • Microsoft 365 and endpoint operations

Experience

IT Systems Administrator

Discovery Senior Living · ≈ Sep 2025 – Present

  • Own enterprise MFT / vendor SFTP integrations (including GoAnywhere): design and run secure file handoffs with monitoring so transfer failures surface instead of failing silently.
  • Administer Microsoft Entra ID, SSO, and Graph-backed identity paths for access and signing workflows.
  • Run DocuSign administration with Entra SSO so signing stays on one identity path.
  • CRM systems administration — users/roles, integrations, data hygiene, and day-to-day admin support for sales/ops CRM workflows.
  • Support Microsoft 365 tenant operations (permissions, collaboration, escalated identity and file-transfer issues).

IT Specialist / Systems Automation

Florida Gulf Coast University · Fort Myers, FL · Present

  • Resolve escalated Microsoft 365 issues across Outlook, Teams, SharePoint, and OneDrive.
  • Administer tenant configurations, user permissions, collaboration settings, and security controls.
  • Partner with Tier 1 support and IT specialists on Microsoft 365 updates and complex identity issues.
  • Create resolution documentation and knowledge-base articles that improve team efficiency and user self-service.

Education

Graduate study — Cybersecurity and Information Science

Western Governors University

B.S. Entertainment Business

Full Sail University · 2013

Certifications

  • CompTIA PenTest+
  • CNSP — CompTIA Network Security Professional
  • CompTIA Security+
  • CompTIA CySA+
  • MCTS
  • ISC2 CC (mentioned in resume summary)

Selected work

GoAnywhere MFT

Enterprise managed file transfer with GoAnywhere — secure vendor handoffs and monitoring so failures surface instead of failing silently.

Entra / DocuSign SSO

Entra ID SSO into DocuSign so signing stays on one identity path.

Secure remote access

UniFi + Tailscale + least privilege — remote admin without exposing the LAN.

Skills

Integrations & identity
GoAnywhere MFT, SFTP, Microsoft Entra ID, SSO, Microsoft Graph, DocuSign, IAM, SQL
Microsoft & endpoint
Microsoft 365, SharePoint, Active Directory, Intune, Ivanti Neurons, Lookout MTD
Infrastructure & security
Azure, Proxmox, VMware, Hyper-V, UniFi, Tailscale, Linux, Incident response, Threat hunting
Automation & tools
PowerShell, Git, APIs, Docker